Client Rights, Records, and Complaints

Required Notice – Texas Health & Safety Code §181.105 as of September 1, 2025

Clients have the right to access their health care records, ask questions about services, and raise concerns when needed. Andrews Gregory Counseling is committed to transparency, ethical practice, and client empowerment.

  • Clients may request copies of their health care records by submitting a written request to Andrews Gregory Counseling. Requests can be made via email or through the secure client portal. Records will be provided in accordance with applicable state and federal laws.

  • Andrews Gregory Counseling is a licensed mental health practice. Clients may contact the Texas Behavioral Executive Council with questions or concerns regarding professional conduct.

    Texas Behavioral Health Executive Council
    1801 Congress Ave., Ste. 7.300
    Austin, TX 78701

    Phone: 512-305-7700

    Toll Free: 800-821-3205
    Website: bhec.texas.gov

    Complaint & License Info: https://www.bhec.texas.gov/discipline-and-complaints/index.html

  • If you have concerns about your care that cannot be resolved directly with the practice, you have the right to file a consumer complaint as outlined under Texas Health & Safety Code §181.103.

    Complaints may be submitted to:

    Texas Behavioral Health Executive Council (BHEC)

    Phone: 512-305-7700

    Website: bhec.texas.gov

    OR


    Texas Health and Human Services Commission (HHSC)
    Website: hhs.texas.gov
    Phone: 1-866-566-8989